Short answer: with a whole lotta love. Longer answer: We started by working with a veterinary nutritionist who helped us formulate our complete and balanced recipes. Then we carefully source our ingredients (more on this below!), cook them at low temperatures in small batches and hand-pack them.

We source our ingredients from the same suppliers that supply your favorite restaurants and supermarkets! There’s absolutely no by-product, fillers, artificial flavoring or preservatives in our food. Ever! We prepare the food in a human-grade facility. Because we adhere to human standards, we go through the same safety hoops that companies do to make your food. And because we’re obsessed with the quality, we test every batch of PawPots to make sure it hasn’t been contaminated by anything before sending it out.

Nutritious: Real, nutritionally-balanced food means fewer trips to the vet. Convenient: No cooking, weighing or scooping. Our perfectly portioned meals are ready to eat! Delicious: pets love our food – even picky ones! Check our reviews on Google and Facebook!

Nope! We’ve done all the prep work for you — You will receive your recurrent delivery based on your chosen delivery options, with enough food bags until next delivery. Every bag is for one day so it is easy to serve, while keeping the other unopened bags fresh. All you have to do is to stash the bags in the freezer, put one in the fridge every night to thaw it and feed it to your furbaby next day while watching them enjoy their food. Boom. Some pets LOVE the aroma and taste of warm PawPots – so try microwaving the meals! They’ll probably end up loving you even more than they already do 😉

All our recipes were formulated after consulting a veterinarian and a nutritional expertise to ensure that our recipes are complete and balanced, so there is no need to ask your vet in case your pet is healthy and behaving normally. You can rest assured that your dog is getting all the necessary nutrients to thrive in the precise amount they need. If your dog has specific health issues or has had trouble with what they’ve been fed in the past, always play it safe and talk to your vet first.

We work closely with vets to figure out the optimal meal plans for different combinations of breed, age, activity level, ideal weight, and sensitivities. That way, we can ask you the right questions to create a plan that’s truly customized to your dogs’ characteristics and needs. After you start, our trusty team is here every step of the way to help monitor your dog’s progress and make adjustments to your plan.

Depending on your chosen delivery frequency, you will receive 7, 14 or 28 meal bags. You would feed your dog 1 bag per day (one bag contains 2 meals).

The calorie density of different foods can vary quite a bit. With this in mind you may find that your pet requires a different volume of our food to their current food in order to provide the correct number of calories for them.

Yes, dogs can eat turmeric in moderation, and with proper caution, it is a very beneficial addition to a dog’s diet. It offers many advantages for dogs, including cardiovascular health and anti-aging effects. Turmeric also contains a compound called curcumin, which has benefits including antioxidant, anti-inflammatory, and anticancer properties.

Most dogs can consume Brewer's yeast. In fact, it can provide several benefits for their health, as it acts as a prebiotic for the modulation of gut microflora, nourishing the healthy bacteria in your pup’s stomach, due to its β-glucan constituent, as well as boosting the immune system and helping with diabetes. However, there are a few precautions to keep in mind, depending on their breed and certain health issues such as kidney problems and sensitive stomachs.

If your dog/cat is eating quickly, it's usually a positive sign as it indicates a healthy appetite! After starting fresh food, it is normal for pets to have an increased appetite as they really like the taste and texture of it. But an increase in appetite does not mean an increase in hunger! Now for the caloric intake, we have a system that calculates the calories your pet needs and, therefore, the amount of PawPots food they need. That being said, if you have concerns that your pet is still hungry after having their meal, the best way to know if your pet is getting enough food is to monitor their weight. Weigh them every 2-3 weeks. If they are maintaining their weight, that means the portion they are eating is enough, and if not, we could always accommodate! However, please keep in mind that dogs are natural beggars, and it is very important to give their digestive system breaks to relax the organs. It is not good to keep giving them food all day; twice a day with treats is enough.

The trial pack is a 7-day transition period where PawPots should be gradually introduced into your pets' current diet: Day 1-2: 25% PawPots + 75% current food, Day 3-4: 50% PawPots + 50% current food, Day 5-6: 75% PawPots + 25% current food. Starting day 7 (or more): Feed 100% of PawPots.

There's a lot that goes on in the stomach when a pet's diet is changed, they may need a few days (or sometimes a bit longer) to adjust to the new ingredients, flavours and textures. Some dogs can take a week or more to move over to PawPots completely, so it's totally fine to go at your own pace here, swapping your pup’s old food as you go until they’re fully on PawPots. The probiotics that are provided with the trial pack make the transition even smoother.

PawPots meals are delivered to you frozen and in vacuum sealed bags. This keeps our food fresh, without using any preservatives or chemicals. When still frozen, the food can last up to a 9 months in the freezer. Follow the best before date shown on each package.

Yes! Since our food is truly fresh and we don’t use any preservatives, it’s essential that you treat it like real food (because it is!). Keep the food at a safe temperature in a refrigerator or freezer. Your box will also include an easy guide on how to store and serve the food properly (it’s very simple!).

No need, our food is pre-portioned and ready-to-serve! You can serve it directly from the fridge or heat it a bit in the microwave to reach room temperature if your dog prefers warm food.

One of the most awesome things about feeding your pet a healthy diet made with real ingredients is that they actually love eating it. Not only does it taste delicious, but their bodies crave the quality fat and protein that come from the real ingredients that are in every PawPots meal. And we can personally attest to almost every type of dog/cat (even the picky eaters!) devouring our food.

You sure can! our bags are made out of recyclable material.

You can conveniently modify your subscription online from your account. You can change the delivery frequency, meal portions, as well as add and remove products from your subscription. Our customer service team is also available to help you with all this anytime!

Price depends on your pet's profile: we calculate how much food they need to consume daily, which dictates your monthly cost. A one-day meal for a small dog will cost you less than a cup of coffee!

Yes we do! We offer a trial pack at a discounted price! Try us out and you’ll love your pet’s reaction before, during, and after devouring PawPots!

A trial pack is the first batch of meals you receive from us. It's designed to give you and your dog a chance to see how PawPots works and whether it will be a good fit for you both. For most dogs, this will be a 14-day trial meaning you will receive 14 days' worth of food, and for bigger breeds (who need 500 Kcal per day or more) this will be a 7-day trial. You can choose the recipes in the trial pack when you sign up. If your dog doesn’t have any allergies or health concerns, we recommend a mixture so that they can try each one and decide on their favorites! You can then tweak your preferences for future orders.

Most areas are covered by our delivery partner. To confirm that your area is covered, please contact our customer service!

PawPots meals are delivered frozen so that they stay fresh in your freezer until serving. Since our service is subscription-based, you will know in advance your fixed delivery schedule. If you won’t be home at the delivery, please let us know in advance and our team will always work to keep you and your loved one happy!

The Vet Connect is PawPots’ pet telehealth service. It connects customers with our team of trusted vet pals, which consists of certified veterinarians and veterinary technicians for dogs and cats.

Our licensed veterinarians can answer a variety of questions through our online platform. These inquiries range from behavioral advice to illnesses, wellness concerns and nutrition consultations. The Vet Connect team can help you understand the urgency of your pet's situation and advise you when an in-person consultation or emergency care is required. If your pet is experiencing life-threatening symptoms, take them to the nearest veterinary clinic right away.

To begin, click the "Vet Connect" button in our navigation bar to schedule a video call with one of our vets. Video Calls are scheduled in advance, so you can choose the best date and time for you. Same-day appointments are usually available, but you can schedule a video call up to 1 month in advance. All video appointments last 20 minutes. You'll be able to see and speak with the veterinarian or veterinary technician, as well as show your pet on camera.

Currently, Vet Connect is free for all PawPots customers.

To know when the vets are available for an appointment, simply head over to our vet connect page and look through the available time slots marked in green.

Vet Connect veterinarians are unable to prescribe medication for your pet over the video call. On the other hand, they can suggest a non-prescription medication if your pet has a simple case that does not require an in-person medical exam.

Our team of vets specializes in Cats and Dogs.

Vet Connect is not a replacement for your local veterinarian, and in some cases, physical vet care is required. Vet Connect is available for everything else. You'll save time by not having to travel and wait for your physical appointment, and your pet would also prevent the stress of a clinic visit.

For more information or help, you can get in touch on +961 71 664 992 / +971 50 729 7630 or email us at pawcare@pawpots.com